Ok, this just kills me that this even happened. Saturday night after work my fellow traveler and I decided to get dinner. I had a coupon at Macaroni Grill so we decided to give it a whirl.
We were seated quickly, but then had to wait some time before anyone showed up to get a drink order. We ordered our meals from David and dug into the bread. Our meals came out and I felt like something was missing on mine. I had ordered the Mama's Trio, which should have had a Chicken and mushroom Cannelloni, Chicken Parmesan and Lasagna. I had the Cannelloni and the Lasagna, but where my Chicken Parmesan should have been was just some spaghetti. Where's the chicken? So we hailed David and I asked what was supposed to come with what I ordered and he began to list it while looking at my plate. He trailed off as he realized the problem. He offers to take my plate back but I've already almost finished the Cannelloni and ask if he can't just bring out a piece of chicken. Why should I have to stop eating?
DeAngela ordered the Chicken and Mushroom Cannelloni and about halfway through the first one she says something's missing. Where's the chicken? And the mushrooms? I had already finished my Cannelloni and realized mine hadn't contained any chicken or mushroom either. It had tasted like spinach and cheese and was great, but not chicken and mushrooms. We hailed David again. She explained the problem and he offered to get the manager because he has no idea since he doesn't eat that meal. He seemed to be getting a little frustrated.
The manager comes to the table to explain that they have updated the foods they served but not yet their menus, and David should have informed us that they no longer have chicken and mushroom cannelloni but instead are serving spinach and cheese cannelloni. So she bring DeAngela a piece of chicken as well. DeAngela was not impressed as she would have ordered something different given that information. David then comes back and explains that the update was on the website and he hadn't looked at that. Not I'm thinking David isn't too bright or is lazy, I'm not sure at this point.
We decide to get salads to go for leftovers at work on Sunday and ask for the dressing on the side. In order to use the coupon we come up a quarter short so we add on a loaf of bread to go. The salads come out with the dressing on the side but no lid on the dressing...because they're out of those. Paying the check becomes a struggle when David says he can split the check between us (which I was pretty sure with the coupon wouldn't work) and sure enough we lost the discount when he split it. We finally get the check paid (and I was not returned my original copy with the survey offer, which I think was a deliberate move on Davids part, I'm leaning more towards not too bright) and we realize we didn't get the to-go bread.
I walk over to the manager because I'm quite certain David is now scared of us and not coming back to our table, and tell her we're missing the bread. I mention this wasn't my best dining experience ever and she asks to see the receipt. I explain I only have the copy of the payment as the original receipt was not returned to me. She appeared to be trying very hard to not roll her eyes, but she wasn't quite successful. She tries to reprint the receipt without luck and so catches someones attention and tells them to get David. She hands me the bread and asks me to wait. She then goes and gets the original receipt with my survey offer from David and makes sure I have it before leaving.
DeAngela and I agreed the food was good, but the experience was a disaster. She of course blames it on me....because I was there and these things happen with such frequency in my life. We had wonderful leftovers at lunch on Sunday and laughed as we shared the story. I think we should have gotten something free for as much work as it was just to get what we ordered. I will definitely mention that in the survey!
